Privacy and Policy – KEF SPA

Privacy and Policy

Welcome to KEF Spa! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, https://www.kefspa.is/ (the “Site”), and subscribe to our monthly spa treatment plans.

1. Information We Collect

We collect personal information that you provide to us directly, including:

  • Account Information: When you create an account or subscribe to our spa plans, we collect your name, email address, billing address, phone number, and payment details.
  • Communications: If you contact us, we collect the content of your messages, your email address, and any additional information you choose to provide.
  • Usage Data: We may collect information about how you access and use the Site, such as your IP address, browser type, device information, and interaction with our services. This helps us improve our services and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and manage your subscription, including billing and renewal.
  • Provide personalized services and recommend spa treatments based on your preferences.
  • Send you updates, offers, and other marketing communications (you may opt-out at any time).
  • Respond to your inquiries and provide customer support.
  • Improve our Site, enhance security, and troubleshoot technical issues.

3. Sharing Your Information

We may share your information with:

  • Service Providers: We work with third-party providers to process payments, manage our marketing, and improve our services. These providers have access to personal information as needed to perform their services but are not permitted to use it for any other purposes.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a legal obligation or protect against legal liability.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data but are committed to doing our utmost to protect it.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of the information we hold about you.
  • Correct or update your personal information.
  • Delete your account and associated personal data.
  • Opt-out of marketing communications by following the unsubscribe instructions in our emails.

6. Subscription Management

Your subscription to our spa plans is on a monthly basis. You can manage or cancel your subscription through your account settings on the Site. Note that refunds may not be available for partial months, as outlined in our Terms of Service.

7. Cookies and Tracking

We use cookies and similar tracking technologies to personalize content and improve your experience on our Site. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the Effective Date and may provide additional notice on our Site.